Conversation design
Shape the agent’s role, tone, questions and boundaries around a specific job.
AI VOICE-AGENT ORCHESTRATION
Every conversation.
Working in concert.
Flatgram AI brings agents, call flows, business tools and human handoffs together. Build a voice experience around the way your business actually works.
Discuss your voice workflowExplore orchestration CONVERSATION BLUEPRINTILLUSTRATIVE WORKFLOW
STEP 01
Incoming call
A caller wants to arrange an appointment.
MORE THAN A VOICE
The conversation is
only the beginning.
Voice becomes useful when it connects
to the rest of the business.
Workflow orchestration
Connect the conversation to defined steps, relevant information and approved actions.
Business integrations
Plan the connection to your CRM, scheduling, support and internal systems.
Human handoffs
Define when and how the conversation should move to a person, with useful context.
DESIGNED AROUND YOUR USE CASE
Customer support
Triage a request, gather context and route it to the right resolution.
Discuss this workflowAppointments & enquiries
Gather requirements and connect callers to the right scheduling workflow.
Discuss this workflowQualification & routing
Understand an inbound enquiry and prepare the next step for your team.
Discuss this workflowFROM CALL FLOW TO OPERATIONS
Map the conversation
Define the job, the audience and the successful outcome.
Connect the right tools
Identify systems, permissions and the actions the agent can take.
Review the experience
Evaluate sample conversations, exception paths and human handoffs.
Plan the rollout
Agree on the channels, operating requirements and ongoing improvements.
FLATGRAM AI
Voice, with
clear boundaries.
No. It is an interactive illustration of how a conversation can be orchestrated. It does not place calls, record audio or connect to business systems.
Integration requirements are assessed against your systems, access permissions and available interfaces. Share your current workflow when you enquire.
Human handoff is part of the workflow design. We define escalation conditions and the context that should accompany the transfer.
Describe the call you want to improve, its current process and the systems involved. We can then define an appropriate scope.
THE NEXT STEP
Give your conversations a direction.
Start a conversationTell us the job your voice agent needs to do.
A FEW USEFUL ANSWERS
Start with
the essentials.
What is Flatgram AI?
Flatgram AI is a voice-agent orchestration platform for connecting conversations, agent instructions, business tools, call workflows and human handoffs.
How do we discuss a Flatgram implementation?
Share your call use case, languages, existing systems and escalation requirements. We can define the orchestration and integration scope around your workflow.